A customer service resume needs to exemplify a candidates ability to effectively work with people. Keeping the experience list long and specific will show the employer you have a great attention to detail. Detail when working in a customer service position is especially important. Employers and recruiters want to see a candidate that improved and excelled at filling and resolving customer calls and inquiries.
John Smith
1 Main Street, New York, NY, 12345 | (123)456-7891 | exampleemail@emailexample.com
Objective
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Highlights
- Insurance
- Pharmaceuticals
- Technology
- Claims Questions
- Policy / Account Changes
- Service Oriented
- Polite Conversationalist
- Kean Problem Solver
- Enthusiastic Work Ethic
Experience
Customer Service Representative | Your Insurance Company | 09/2014 to Current
- Make requested policy and account changes
- Answer customer telephone calls relevant to existing accounts
- Provide action on questions and concerns about service, and
escalate calls appropriately - Consult with customers to evaluate needs and determine best
options - Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or
options - Improve customer satisfaction through professional resolutions
to issues and concerns
Customer Service Representative | ABC Bank Services | 02/2012 to 08/2014
- Responded to general inquiries from members, staff, and clients
via telephone, mail, e-mail, and fax - Fixed service issues and shared benefits of additional
services - Maintained up to date knowledge of bank policies regarding
payments, account changes, and upgrades - Excelled in exceeding daily credit card application goals
- Developed quality client relationships and earned reputation
for delivering exceptional customer service - Trained and aided with other customer service representatives
when needed
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Program Support Coordinator | Melody of Care Services | 10/2010 to 01/2012
-
- Served as primary contact for receiving phone calls from patients and physicians
- Documented and meticulously makes notations in each patient’s profile regarding every update and aspect of patient’s care
- Communicated with department supervisor on noteworthy program updates and obstacles
- Used discretion and independent judgement in handling customer
complaints received, while documenting and forwarding to appropriate team members